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Open Your stp66 Terms & Conditions

stp66 Terms & Conditions set out how you open, use and protect your account, including wallet checks for DANA, OVO, GoPay and QRIS.

Account accessWallet checksLocal-law rulesData handling
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POLICY HELP

Switch To The Right Support Path

Questions about Terms & Conditions are easier to resolve when you send the exact account or payment detail involved.

Account access Use the account help route when phone verification, duplicate-account concerns or a sign-in restriction affects your Terms & Conditions. Include your registered phone number and the message shown on your mobile browser so we can match the request to the correct account.
Wallet and receipt For a DANA, OVO, GoPay or QRIS question, send the payment reference and the wallet name shown during the account step. We can then check whether the payment detail follows the wallet and account requirements stated in our Terms & Conditions.
Policy change request Ask through account support when you need a correction to your personal details, a copy of a policy record or clarification about a restriction. We will tell you which verification step is needed before changing account data or discussing access.
DATA AND SECURITY

Browse How We Handle Your Policy

Terms & Conditions also describe the practical controls around your account information. We use the details needed to create access, check payment ownership, protect sign-in activity and answer policy requests.

Account data

We use your account details for access, phone verification, payment matching and policy support. Keep your phone number current, because an outdated detail can delay an account request or require an additional check before we discuss information.

Cookies

Cookies can help keep your session and policy preferences connected while you move between login, the cashier path and the lobby on a mobile browser. Your browser controls whether cookies remain, but changing them may affect account access steps.

Account security

You are responsible for protecting your password, phone and verification messages. Do not share them with another person. If access looks unfamiliar, contact account support promptly and stop repeating payment or login attempts until the account check is complete.

Retention

We retain account, payment and support records for the period needed to operate the agreement, check transactions and address disputes or legal requests. The applicable Terms & Conditions explain why a record may remain after you ask to close access.

Corrections

You can ask us to correct inaccurate personal details through the account support route. We may request phone verification or a matching payment reference before making a change, especially when the request affects DANA, QRIS or bank transfer records.

Policy contact

For a question about these Terms & Conditions, identify the section, account step or wallet activity involved. Contact us from the signed-in account area where possible, so the support team can connect your request with the correct policy record.

Check Terms & Conditions Answers

These Terms & Conditions answers cover the searches we hear most often before account access. They explain what you agree to, how payment details fit the rules, what happens when access is restricted and how to request help or a correction. If your situation is not listed, use the policy contact path with the relevant account detail.

They cover account creation, phone verification, login security, payment ownership, use of the lobby, policy changes, data handling and restricted access. You should read the current wording before continuing, because access depends on local law and the rules apply from your first account step.

Those local wallets are available as payment context where shown in your account area. Use a wallet or bank detail that matches your account information, follow the displayed steps and keep the receipt. A mismatch may pause the transaction while we check ownership.

Phone verification connects account access to the contact detail you provide and helps us handle security or policy requests. Complete it when prompted, keep the number current and contact support if you no longer control that number.

Yes. Send a correction request through the account support route and explain which detail is inaccurate. We may ask for phone verification or a matching payment reference before changing personal data, particularly when the change affects wallet or transfer records.

Access depends on local law. Where local law permits no access, you must not continue using the service. We may restrict an account when eligibility, identity or payment details cannot be confirmed, and support can explain the applicable account step.

Use the signed-in account support path where possible and include the restriction message, device path and relevant payment reference. Do not open another account to bypass the check. We will explain which verification or policy detail is needed.

When account, payment or data processes change, we publish the current Terms & Conditions on this page. Read the revised wording before continuing. If a change affects your account activity, contact support and identify the section you want explained.

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